Client Care Rep -- Call Centre



Open Connection is one of Canada's most successful authorized TELUS dealers, leading the way in innovative customer solutions. And lucky for you, we are expanding! 

We are a family owned company and take a lot of pride in our culture..We are one of the fastest growing dealers in 2013, with 8 stores across the lower mainland.

What we need you to have:

-Passion
-Attention to detail
-A drive for providing superior customer service
-Problem solving skills
-Caring and compassionate 
-Previous sales experience desired 

What you will be doing:

You will be a pivotal member of our Post-Customer Care team. 

Your daily activities will include:
-Calling back our valued customers to insure all their needs were met
-Providing them answers to any questions or concerns they may have
-Directing them to the necessary channel if you do not have the answer
-Other duties will include supporting our retail and outbound business team. 

You need to love to talk: being upbeat is essential to this role, along with the ability to up-sell. 

An essential element of this role will be to seek out and analyze sales opportunities, giving you the opportunity to earn extra income along the way. 



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