Client Account Manager


Come to a place where your talents are appreciated, your voice is heard, and your abilities have a direct impact on your compensation.

If you can answer the following questions with an emphatic “heck, yeah!” then please, apply right now (well, actually, look through the job specs, then apply).
  • Are you fanatical about customer service?
  • Do friends and family rely on you to help them find the perfect gadget?
  • Does the idea of cubicle work drive you insane?
  • Can you sell ice in the winter? Fire in hell... How about water to a well?
  • Do you crave a work environment that has the right mix of credibility and flexibility?
  • Are you patient? Will you listen when people tell you about their problems -- and then blow their socks off with an amazing solution?
  • Can you be competitive and still be a pleasure to be around?  Can you be driven and goal orientated while maintaining a cooperative demenor?


If you've answered yes to the above, congratulations! You’re our kind of person and we can’t wait to meet you.

Now on to the serious parts:

Why work for us?

We’re a mature company with an energetic feel working in the competitive world of Telecommunications.  Specifically, we sell Optik television service, home internet service,Telus Smart Home Service, wireless home phone, mobile phones (iPhone, Samsung and Google) airtime, mobile internet and Drive+ as well as the full range of SMS and corporate products. We have eight  busy retail stores that need smiling faces behind the counter.  We have a HUGE customer base that needs to be serviced by people who really know what they’re talking about.  We have a whole world of untapped clients and need people who are energetic about going out and landing new business.  We value those with a thirst for knowledge and a passion for customer experience.  We’re looking for fun, bright and energetic people who want to take their future in their hands and make really great money.  We have a great vision for the opportunities happening RIGHT NOW and we need people to help us go out and seize the day.  We have a great extended health benefits package for full time employees.


About the position:

You’re going to be a selling and customer service GURU.  Everyone starts out with our online training course.  Then you go to sales boot camp.  Then you move on to the floor working with senior sales staff.  Once you've proven yourself and shown that you don’t need training wheels, you become a fully commissioned sales person (woo hoo!)  Regardless of circumstance, you will handle all sales interactions and customer service encounters with style and grace.  You’ll be paid generous commissions for the activation's you do. Once you've proven yourself we will work hard to put you into the position where you will be happiest and make the biggest difference in sales.  For some people that means managing a store, for others it means hitting the road and dealing with our large corporate accounts.  We want to work with your strengths and help you grow.

We’re not looking for pushy sales people.   We are community minded and  experts who can work well in groups and be respectful  with their co-workers and customers  while maintaining a super positive attitude and stellar customer service skills.

Responsibilities:

We have a great workplace culture. It is multicultural, multilingual, inclusive, respectful and safe. We have the privilege to work with aspiring Canadians and Canadians. 
  • Help clients with service problems  both in store and through phone calls
  • Ensure that every customer has an outstanding experience in store.  This includes:
    • Providing a friendly welcoming environment
    • Greeting every customer as soon as they enter the store
    • Maintain extensive product knowledge
  • Maintain your retail location and make sure that it’s up to impeccable retail standards
  • Manage inventory and maintain a cash float
  • Keep on top of corporate communications
  • Fill out paperwork quickly and flawlessly
  • Be accountable and meet or exceed your sales targets
  • Make phone calls to our customers everyday
  • Become a customer service ninja while learning the ins and outs of a famously large corporate structure and how to cut through bureaucracy


Requirements:

You must have excellent problem solving, creative thinking, and self-motivation skills.

You must be able to work without direct supervision.

You must be willing to work retail hours and work until task completion beyond normal business hours, if necessary.

You must be willing to submit to a background check.

You must be able to answer some technology questions.

You must take and pass an online course related to our extensive product line.   And then continue to be a fanatical learner about the products.

You must be willing to continue your education in the field of technology, sales, and leadership.

You must be active or knowledgeable in the social web (blogs, facebook, youtube, twitter, etc).

You must be able to clean up after yourself and refill the coffee if you take the last cup.

You must be able to tell at least two funny jokes (and have a sense of humor).

We have no formal education requirement.  Why?  Because some of the best sales people in the world have never set foot in a classroom.  We want smart, energetic people who are passionate about learning new technology and motivated to sell.  We are fanatic about learning and on the job training.  Becoming great at your job is an absolute requirement.  Knowing advanced calculus isn't.